FAQFrequently Asked Questions

FAQ is provided to troubleshoot your problem while using TOTOLINK products.

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NO Title Updated Download
1 How to unbind the slave device if the master device of the MESH suit is lost 2023-08-25 17:12
     It is suitable for: T6,T8,X18,X30,X60
  Background Introduction:

I bought a factory bound T8 (2 units), but the main device is damaged or lost. How to unbind and use the secondary device

  Set up steps

STEP 1: 

Power up the router and connect any LAN port of the router to the PC using a network cable

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STEP 2:

Configure the computer IP as the IP address of the static 0 network segment

If unclear, please refer to: How to Configure a Static IP Address for a PC.


STEP 3:

Open the browser and enter 192.168.0.212 in the address bar to enter the management page

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STEP 4:

After unbinding, the router will restore its factory settings. 

After completion, you can re-enter the management page through 192.168.0.1 or itoolink.net



2 How to Configure a Static IP Address for a PC 2023-08-25 11:55
     It is suitable for: Windows 10 for all TOTOTOLINK models
  Background Introduction:

When my computer is connected to my TOTOLINK router and cannot obtain an IP address, I can check if my PC is configured as a static IP by following these steps


  Set up steps

STEP 1: 

Right-click the network icon in the lower right corner of the desktop, click to open "Network and internet settings"

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STEP 2:

Scroll down, find and click on Network and Sharing Center

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STEP 3:

Click on Ethernet

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STEP 4:

Point Properties

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STEP 5

Find and double-click Internet Protocol 4 (TCP/IPv4)

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STEP 6:

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STEP 7:

The page automatically jumps back to Ethernet and click OK



3 How to configure static IP address allocation for TOTOLINK routers 2023-08-25 10:07
     It is suitable for: All TOTOLINK models
  Background Introduction:

Assign fixed IP addresses to terminals to prevent some issues caused by IP changes, such as setting up DMZ hosts

  Set up steps

STEP 1: Log in to the wireless router management page

In the browser address bar, enter: itoolink.net. Press the Enter key, and if there is a login password, enter the router management interface login password and click "Login".

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STEP 2

Go to Advanced Settings>Network Settings>IP/MAC Address Binding

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After setting, it indicates that the IP address of the device with MAC address 98: E7: F4:6D: 05:8A is bound to 192.168.0.196

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4 How TOTOLINK Router Uses DMZ Host 2023-08-25 16:12
     It is suitable for: X6000R,X5000R,X60,X30,X18,A3300R,A720R,N200RE-V5,N350RT,NR1800X,LR1200GW(B),LR350
  Background Introduction:

After setting a computer in the local area network as a DMZ host, it will not be restricted when communicating with the internet. 

For example, a certain computer is in progress

For video conferencing or online games, this computer can be set as a DMZ host to make video conferencing and online games smoother. 

Additionally, among internet users

When accessing LAN resources, the server can also be set as a DMZ host.

[Scenario] Suppose you set up an FTP server on the LAN.

[Requirement] Open the FTP server to Internet users, so that family members who are not at home can share the resources on the server.

[Solution] The above requirements can be realized by setting the "DMZ host" function. Assumptions:


  Set up steps


STEP 1: Log in to the wireless router management page

In the browser address bar, 

enter: itoolink.net. Press the Enter key, and if there is a login password, enter the router management interface login password and click "Login".

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STEP 2

Find the DMZ host under the Advanced Settings NAT menu and turn it on

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STEP 3

Internet users can successfully access the intranet FTP server by using the 'Intranet Service Application Layer 

Protocol Name://Current IP Address of the WAN Port'. as

The internal network service port is not the default port number, and the access format is "Internal network service application layer protocol 

name://WAN port current IP address: Internal network service

Service Port

In this example, the access address is ftp://113.88.154.233 . 

You can find the current IP address of the router's WAN port in the WAN port information.

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Note:

1.After the configuration is completed, if internet users still cannot access the local area network FTP server, it may be due to the system firewall, 

  antivirus software, and other issues on the DMZ host

  The security guard has blocked internet users from accessing. Please close these programs before attempting again.

2.Before configuration, please ensure that the router WAN port obtains a public IP address. 

  If it is a private IP address or an internal IP address assigned by the network operator (in the order of 100

At the beginning, it will result in the inability to implement the function. 

The commonly used address categories for IPv4 include Class A, Class B, and Class C. 

The private network address for Class A address is 10.0.0.0~10.25.255.255; 

The private network addresses for Class B addresses are 172.16.0.0~172.31.255.255; 

The private network address for Class C addresses is

192.168.0.0~192.168.255.255.


5 How to Set up Remote Web Access on TOTOLINK Wireless Router 2023-08-30 16:37
     It is suitable for: X6000R,X5000R,X60,X30,X18,A3300R,A720R,N200RE-V5,N350RT,NR1800X,LR1200GW(B),LR350
  Background Introduction:

Remote WEB management can log in to the router's management interface from a remote location through the Internet, and then manage the router.


  Set up steps

STEP 1: Log in to the wireless router management page

In the browser address bar, enter: itoolink.net. Press the Enter key, and if there is a login password, enter the router management interface 

login password and click "Login".

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STEP 2:

1. Find advanced settings

2. Click on the service

3. Click on Remote Management and Apply

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STEP 3:

1. We check the IPV4 address obtained from the WAN port through advanced system status settings

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2.You can access the mobile network through your phone, as shown in the figure below, with WAN IP +port number

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3. The WAN port IP may change over time. If you want to access remotely through a domain name, you can set up DDNS. 

   For details, please refer to: How to Set DDNS Function on TOTOLINK Router


Note: The default web management port of the router is 8081, and remote access must use the "IP address: port" method 

         (such as http;//wan port IP: 8080) to log in to the router and perform web interface management. 

         This feature requires restarting the router to take effect. If the router sets up a virtual server to occupy port 8080, 

         it is necessary to modify the management port to a port other than 8080. 

         It is recommended that the port number be greater than 1024, such as 80008090.


6 How to restrict device access to the internet 2023-08-25 16:44
     It is suitable for: TOTOLINK All Models
  Background Introduction:

What should I do if I want to restrict access to the network for some devices or children's devices


  Set up steps

STEP 1: Log in to the wireless router management page

In the browser address bar, enter: itoolink.net. Press the Enter key, and if there is a login password, enter the router management interface login password and click "Login".

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STEP 2:

Follow these steps

1. Enter advanced settings

2. Click on Security Settings

3. Find MAC filtering

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STEP 3:

After the restrictions were completed, I found that I couldn't access the internet with my device



7 How to set up an IPV6 internet connection on a TOTOTOLINK wireless router 2023-08-24 16:14
     It is suitable for: X6000R,X5000R,X60,X30,X18,A3300R,A720R
  Background Introduction:

With the popularization of IPV6 technology, 32-bit IPv4 addresses have been exhausted, and IPv6 uses a 128 bit address length to have a larger address space.


  Set up steps

STEP 1: Log in to the wireless router management page

In the browser address bar, enter: itoolink.net. Press the Enter key, and if there is a login password, enter the router management interface login password and click "Login".

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STEP 2: 

Your ISP should have provided the following information:

PPPoE, Dynamic IP (SLAAC/DHCPv6), Pass-Through (Bridge), and Static IP.

Go to Advanced >Network> IPv6.

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STEP 3:

Case 1: IPv4 Connection Type is “Dynamic IP”

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You can choose dynamic IP and apply it here. This situation requires your ISP's support, otherwise dialing will fail. Generally, this type of application scenario is rare

Case 2:

1. IPv4 Connection Type is “PPPoE”64e7101e883ac.png

2. When the ISP provides IPV4 to use DHCP for internet access, and IPV6 uses PPPoE for dial-up internet access, you can choose Only IPV6

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Case 3: 

There Is A Main Router in Front of Your TOTOLINK Wireless Router

1. Select PassThrough  for the Internet Connection Type

2. Click Apply.

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Case 4: 

IPv4 Connection Type is “Static IP”

1. Select Static IP.

2. Manually Enter the Information Provided by Your ISP.

Note: If you do not know what your internet connection type is, contact your ISP or judge according to the already known information provided by your ISP.

3. Click Apply.64e7107492a8c.png

STEP 3:Check if IPV6 was successfully obtained

1.You can view the connection status of the router interface IPV6 through advanced settings → home → IPV6 status64e7108eef15e.png

2. It can also be achieved through https://www.test-ipv6.com/ Speed measurement IPV6 network

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8 How to set parental control function on TOTOLINK router 2023-08-25 16:45
     It is suitable for: X6000R,X5000R,X60,X30,X18,T8,T6,A3300R,A720R,N350RT,N200RE_V5,NR1800X,LR1200W(B),LR350
  Background Introduction:

Controlling the online time of children at home has always been a concern for many parents. 

TOTOTOLINK's parental control function perfectly solves parents' worries.


  Set up steps

STEP 1: Log in to the wireless router management page

In the browser address bar, enter: itoolink.net. 

Press the Enter key, and if there is a login password, enter the router management interface login password and click "Login".

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STEP 2 :

Select Advanced ->Parental Controls, and open the "Parental Controls" function

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STEP 3 :

Add new rules, scan all device MACs connected to the router, and select the devices that need to be added with control64e70ad5f1021.png64e70add2fe8f.png64e70ae5969a4.png

STEP 4 :

Set the time period for allowing internet access, and add it to the rules after completing the setting.

The following figure shows that devices with MAC 62:2F: B4: FF: 9D: DC can only access the internet from 18:00 to 21:00 from Monday to Friday

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STEP 5:

At this point, the parental control function has been set up, and the corresponding devices can only access the network within the corresponding time range

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Note: To use the parental control function, select the time zone in your region


9 What to do if the TOTOLINK router cannot access the management page 2023-08-24 15:36
     It is suitable for: TOTOLINK All Models

1: Check wiring connections

Ⅰ: Check if the computer is connected to the LAN port of the router. If it is connected to the WAN port, it is necessary to connect the computer to the LAN port of the router;

Ⅱ:If you log in to the management interface on your mobile phone, please check if the wireless signal is connected and disconnect your mobile data before attempting to log in again;

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2.Check the router indicator light

Check if the SYS indicator light of the router is flashing. The normal state is flashing. If it is constantly on or not on, please power off and restart the router, and wait for about half a minute to see if it will flash normally. If it is still constantly on or not on, it indicates that the router is faulty.

3. Check the computer IP address settings

Check if the local IP address of the computer is automatically obtained. Please refer to the documentation for the setting method  How to configure the computer to automatically obtain an IP address. 

4. Enter the login address correctly

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5. Replace browser

Perhaps the browser is compatible or cached, and you can log in again with another browser

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6. Replace the computer or phone to enter the interface

If there are no other browsers on the device, you can use another computer or phone to connect to the router and try logging in to the interface.


7. Router reset

If you still cannot log in after following the above methods, it is recommended to reset the router and use hardware methods (press the reset button) to reset it.

Reset method: When the router is powered on, press and hold the router RESET button for 8-10 seconds (i.e. when all indicator lights are on) before releasing it, and the router will return to its factory settings. (RESET small hole should be pressed with a pointed object such as a pen tip)


10 How to use QoS function to limit device network speed 2023-08-24 15:16
     It is suitable for: TOTOLINK All Models 
  Background Introduction:

The network bandwidth resources are limited, and some terminal devices such as high-speed downloads and video live streaming will occupy a large amount of bandwidth, leading to other computers experiencing phenomena such as "slow internet access, high network cards, and high game ping values with large fluctuations".

The QoS function can limit the maximum uplink and downlink rates of computers, thereby ensuring the rational utilization of the entire network bandwidth resources.


  Set up steps

STEP 1: Log in to the router management page

In the browser address bar, enter: itoolink.net. Press the Enter key, and if there is a login password, enter the router management interface login password and click "Login".

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STEP 2: Enable QoS function

Find the basic settings as shown in the following figure, locate the QoS switch, and enable it

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STEP 3:Set total bandwidth

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STEP 4:Add restricted devices

1. Select the 'Add' option from the rule list below.

2. Click on "Magnifier icon" to display the list of currently connected devices.

3. Select the device you want to limit bandwidth on. (The illustrated items are only examples)

4. Specify the upload and download bandwidth size you want to limit.

5. Click the "Add" button on the right side of the rule to add it.

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