ZIONCOM ELECTRONICS (SHENZHEN) LTD. (hereinafter referred to as "TOTOLINK") takes your personal data and privacy very seriously. Please do not submit any personal data or private data to TOTOLINK until you have carefully read, understood and agreed to this policy.
This policy explains TOTOLINK's main policies regarding personal and private data, but a simple policy cannot address all concerns regarding data processing, so TOTOLINK may additionally provide information specific to the customer's products or services as a supplement to this policy in order to notify the customer when personal data is processed for a particular purpose, and you should be aware of other forms of such notification when using TOTOLINK products or services.
1. How to use your personal data?
1.1 The manner, timing and purpose of collection and use of personal data
1) Create an account, purchase, register products or services
If you submit an online request to create an account, purchase, register our products or services, including fulfilling your purchase order, delivering your products or services, product activation or verification, making changes due to your request, providing technical support or license renewal, we may require you to submit data necessary to complete the request, such as your email address, recipient address, phone number, product information, purchase time, and payment method, in order for us to complete the processing of your order, download the product, and obtain the service.
2) Upgrade Service
TOTOLINK may collect system and application information from your end product in order to notify you of available system and application updates in real-time. The information collected for this purpose includes device name, system and application versions, operating system and browser versions, region and language settings, etc. TOTOLINK's treatment of the above information is limited to notifying you of the availability of application updates.
3) Data Statistics
TOTOLINK may collect certain information for statistical and analytical purposes, which may include your device name, device version, device identification number, rough geolocation information of your device, application usage, and the IP address from where you access the Internet. Our products, analyze the efficiency of our operations, compile market share statistics, improve the security of our network and services, and enable your after-sales protection services.
4) Fault location
When something unusual happens to your device or application and you choose to send relevant information to TOTOLINK to allow TOTOLINK or its partners to provide failure analysis services, TOTOLINK may collect relevant information, including device model, application name and version, device identification number, error log, etc.
5) Data synchronization, sharing and storage
Some services offered by TOTOLINK allow you to synchronize, share and store data, and TOTOLINK will collect and store the data you choose to upload, download or perform such functions.
1.2 Location-based services
When you request certain geolocation-based services, for example, TOTOLINK may collect, use and process precise or rough geolocation data from your device in order for TOTOLINK to provide you with above mentioned services, the information collected may include the ID, type and model of your device, as well as real-time geolocation information of your device. Collect geolocation information to provide and improve location-based products and services.
1.3 Collection and use of non-personal information
Non-personal information is information that does not identify a specific individual, such as the number of visitors to our website or the number of hits on our web pages, and is collected by TOTOLINK in order to understand how users use our website, products or services so that TOTOLINK can make improvements to meet the needs of our customers, and for any other purpose, as determined by TOTOLINK in its sole discretion. Collect, use, transfer or disclose non-personal information.
2. How to disclose your personal data?
TOTOLINK will only disclose your personal data if the following circumstances apply. TOTOLINK will never disclose your personal data to third parties except in the following cases:
（1）You have clearly agreed to:
TOTOLINK will not disclose your personal data to other companies until we have your approval;
（2）Disclose your personal data to other TOTOLINK branches or third parties authorized to cooperate:
For example, when you decide to purchase a TOTOLINK product online, TOTOLINK will need to submit your personal data to the relevant logistics vendor so that these vendors can deliver the product to you or allow our partners to provide other customer services to you. TOTOLINK strictly prohibits TOTOLINK affiliates or authorized third parties from using the shared information for other purposes.
（3）To disclose your personal information as required by law:
TOTOLINK may be required by law, lawsuit, judicial or governmental authorities to provide your personal information. In the event that TOTOLINK is involved in a reorganization, merger or liquidation, your personal data may also be provided to the counterparty.
3. How to keep, update, change or check your personal data
We will retain your personal information for as long as necessary to achieve the purposes described in this Privacy Policy, unless required or permitted by law to retain such information for a longer period of time. You are responsible for the accuracy of the personal information you submit and TOTOLINK will make commercially reasonable efforts to ensure the accuracy of your personal information, and TOTOLINK will delete or correct information at your request. You can send an email to fae@totolink.net to contact us with your request. You may manage your personal information at any time in accordance with TOTOLINK's Terms and Conditions.
4. How to protect your personal data
TOTOLINK takes reasonable precautions, including but not limited to physical, technical, and institutional measures, to protect your personal information from unauthorized access, disclosure, misuse, alteration, destruction, and loss. While we use reasonable measures to protect your personal data, no security measure can be 100% perfect or unbreakable.
5. How to process personal data of minors
If there is a legitimate legal requirement, TOTOLINK will not collect personal data from minors without the consent of their guardians. We will only use or disclose personal data about minors to the extent permitted by law, or to obtain the consent of a guardian in accordance with local law, or for the protection of minors. The definition of a minor should take into consideration the applicable laws, as well as the cultural practices of each country and region.
6. Cookie Policy
To ensure that our website works properly, we sometimes place small data files on your computer or mobile device, these files are called cookies. A cookie is a simple text file that is stored on your computer or mobile device by a website's server, and only that server can retrieve or read the contents of the cookie. Each cookie is unique to the browser. It contains certain anonymous information, such as a unique identifier, the name of the site and some numbers and digits. It allows the site to remember information such as your preferences or the contents of your shopping cart.
Most large websites or Internet service providers enable the site to remember you during your visit (using session cookies) or when you return (using persistent cookies) in order to improve the user experience. Cookies help websites remember your settings, the language, font size and other preferences you use when browsing the site on your computer or mobile device, so that you do not need to enter them again each time you return to the site. If a site does not use cookies, you will be treated as a new visitor whenever you move to a new page on that site. For example, when you enter details and move to another page, that page will not recognize you and will not keep you logged in.
Our cookies are not used to identify you personally and are only used to make the site work better and more convenient for you when you visit. You can control or delete cookies if needed, you can delete all cookies on your computer, and you can set most browsers to disable cookies, but if you do so, you may have to manually adjust certain preferences each time you visit our site.
TOTOLINK will not use cookies for any purpose other than those described herein, nor will it use them to collect any personal data for any other purpose.
7. Third Party Service Providers
To facilitate your access and enrich your experience, content or Internet links may be provided by non-TOTOLINK third parties. You may choose whether to access such links or content and whether to use such third party services or products, but TOTOLINK has no control over these. TOTOLINK has no control over any privacy and data protection practices of third parties, and such practices are not governed by this Policy, nor does this Policy apply to any information that you choose to provide to third parties on your own, so please check the privacy protection policies of the third parties.
8. Data Transfer
TOTOLINK products and services may be provided by resources and servers located in different countries or regions of the world. As a result, your personal information may be transferred across borders to countries and regions outside of the country or region where you use our services, and those countries or regions may not have laws that provide specific protection for personal data or may have different data protection laws. In such cases, TOTOLINK will take action to ensure that there is a legal basis for such transfers and that appropriate protection of your personal data will be provided in accordance with applicable law, for example, through the use of standard contracts approved by the relevant authorised bodies (where necessary) and through the use of other appropriate technical and organisational information security measures.
9. Update of this Privacy Policy
TOTOLINK may modify and update this Privacy Policy from time to time. You may obtain the most current version of these Terms of Use by visiting www.totolink.net.
10. Disclaimer
10.1 TOTOLINK makes no representations or warranties, express or implied, including, but not limited to, those of merchantability, merchantability, fitness for a particular purpose, or non-infringement of any rights. TOTOLINK specifically disclaims all warranties with the following:
1) That the service will meet your specific needs;
2) The Service will be provided without interruption, in a timely manner, and in a secure or defect-free manner;
3) The accuracy or reliability of any information obtained in the course of your use of the Services；
4) Any defects or errors in any software that is part of the Service will be corrected.
10.2 TOTOLINK has no control over your network operator and therefore cannot provide any guarantees regarding its network coverage, availability or the quality of the services it provides. You download, access, and receive all content and other materials through the Services at your own risk, and your use of the Services, or use of third party services that result in damage to your equipment or loss of data or content, is at your own risk. Your use of the Services is subject to all applicable laws. You may have other legal consumer rights that are not affected by the terms of this Agreement. If local laws or regulations in effect determine that the exclusion of certain statutory provisions is invalid, TOTOLINK's liability for violation of such laws will be limited to the minimum extent permitted by law.
10.3 TOTOLINK and its affiliates, distributor and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or punitive damages, including, but not limited to, lost profits, lost goodwill and other intangible losses (even if TOTOLINK has been advised of the (1) use or inability to use the Service; (2) changes to the Service, any temporary or permanent discontinuance of all or part of the Service; (3) unauthorized access to or alteration of your transmissions or data; (4) deletion, destruction or failure to store and/or send or receive your transmissions or data through the Service; (5) statements or conduct of any third party on the Service; (6) any other matters relating to matters relating to the Service.
11. Privacy
If you have any questions, comments or suggestions, you can contact us by sending an email to fae@totolink.net.
